Setup of Device Resource Accounts and License Consultation:

• Advise on and facilitate the acquisition of required licenses for Microsoft Teams Rooms and related services.
• Create and manage device resource accounts, ensuring secure access to resources.
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Security Configuration:

• Implement recommended security changes and controls based on Microsoft best practices.
• Apply conditional access policies to restrict unauthorised use of device resource accounts.
• Ensure devices are regularly updated with the latest builds and security patches.
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Device Enrolment into Intune:

• Enable seamless device enrolment into Microsoft Intune for centralised management.
• Monitor and assess device posture, inventory.
• Deploy software, including remote control and security agents compatible with Windows IoT, to enhance device performance and security.

Evaluate and Optimise Network Access:

• Evaluate network access requirements to facilitate outbound connectivity for Microsoft Teams Rooms devices.
• Ensure the necessary ports and protocols are configured to support efficient device management.
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Enrolment into Management Platform:

• Enroll devices into the Microsoft Endpoint Manager admin center and Microsoft Meeting Rooms Pro management for streamlined device management.
• Consider incorporating Lenovo/Vendor console or IoT Hub if needed for specific device management features.
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Firmware and Software Updates:

• Implement deployment rings for controlled and optimised services update deployment.
• Standardize and centrally manage device and peripheral configurations for consistency and efficiency.
  
• Monitor device and peripheral health to identify and address potential issues proactively.
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Device Insights and Usage Reporting, Cost Savings:

• Utilise device insights and usage reports to identify trends and optimise meeting room experiences.
• Conduct placement surveys and provide recommendations for optimal device placement.
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Feature Enablement and Remote Control:

• Enable relevant features and functionalities to enhance productivity and collaboration.
• Offer remote control support for prompt issue resolution and improved user experience.
  
  

Device Customisation:

• Personalise devices with corporate branding for a consistent and professional look.
• Configure device customisations based on specific user requirements.
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Managed Services and Support:

• Offer support assistance through a dedicated service desk, providing levels of SLA to suit business requirements.
• Proactively monitor device health and arrange for replacement units if needed, including providing loan units during repairs.